Legal
Privacy policy
How we collect, use, and look after personal data and dump files on the AIRBAG airbag crash data reset service.
This privacy policy applies to the AIRBAG website and crash data file reset service, operated in connection with Torque Lab (info@torquelab.co.uk). It should be read with our terms and conditions and cookie policy.
1. Who we are
For privacy questions, contact info@torquelab.co.uk. We process data as needed to provide bench crash-data reset and related support to professional technicians.
2. What we collect
- Contact details — name and email when you use the contact form or request a cleared file.
- Job details — module part numbers, vehicle make, memory type, dump file name/size, and messages you send.
- Dump files — binary files you upload for lawful repair processing.
- Technical storage — browser localStorage for queues, form drafts/requests, and cookie consent (see cookie policy).
3. Why we use it
We use this information to process reset requests, reply to you, match modules, improve service reliability, and meet legal obligations. We do not sell your personal data.
4. Legal basis
Where UK GDPR / data protection law applies, we rely on steps needed to perform a contract or pre-contract request, legitimate interests in running a repair service securely, and consent where you accept optional storage via the cookie banner.
5. How long we keep it
Request and contact data are kept only as long as needed to complete the job, handle follow-ups, and meet record-keeping needs, then deleted or anonymised. You can clear localStorage in your browser at any time.
6. Sharing
We do not share personal data with advertisers. We may use trusted processors (for example email or hosting) strictly to deliver the service, or disclose information if required by law.
7. Your rights
Depending on your location, you may ask to access, correct, delete, or restrict processing of your personal data, or object to certain uses. Email info@torquelab.co.uk. You may also complain to your local data protection authority (in the UK, the ICO).
8. Security
We take reasonable technical and organisational steps to protect uploads and contact data. No method of transmission or storage is perfectly secure.
9. Children
This service is for professional bench use. It is not directed at children.
10. Changes
We may update this policy. The date at the top shows the latest revision.